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Troubleshooting for Printing/Copying
Diagnosing the Problem
Troubleshooting product problems is best handled in two steps: first diagnose the problem, then apply likely solutions
until the problem is fixed.
The information that you need to diagnose and solve most common problems is provided by online problem solving,
the control panel, or the status monitor. Refer to the appropriate section below.
If you have a specific problem relating to print quality, a printing problem not related to print quality, or a paper
feeding problem, or if the product does not print at all, refer to the appropriate section.
To solve a problem, you may need to cancel printing.
& “Canceling printing” on page 34
User’s Guide
Troubleshooting for Printing/Copying
120
- User’s Guide 1
- Copyright and Trademarks 2
- Contents 4
- Where to Find Information 8
- Caution, Important and Note 8
- Operating System Versions 8
- Using Epson Connect Service 9
- Safety Instructions 10
- Setting up/using the product 11
- Using the LCD screen 12
- Handling ink cartridges 12
- Restrictions on Copying 13
- Getting to Know Your Product 14
- Guide to the Control Panel 16
- Buttons and LCD 17
- Paper and Media Handling 19
- Loading Paper and Envelopes 22
- Placing Originals 24
- Scanner glass 26
- Close the cover gently 27
- Copying Documents 28
- Copy Mode Menu List 28
- Printing 29
- Basic Operations 31
- Canceling printing 34
- Other Options 35
- Product settings for Windows 36
- Fit to page printing 38
- Pages per sheet printing 39
- Setup for Windows 40
- Setup for Mac OS X 42
- Scanning 43
- Click Preview 44
- Click Scan 44
- Image Adjustment Features 45
- Scan mode menu list 48
- Scanning in Home Mode 48
- Scanning in Office Mode 50
- Scanning in Professional Mode 52
- Selecting a preview mode 54
- Creating a marquee 55
- Adjusting a marquee 55
- Various Types of Scanning 56
- Scanning a Photo 60
- Software Information 61
- How to start 62
- How to access the help 62
- Epson Event Manager 62
- ABBYY FineReader 62
- Presto! PageManager 63
- Introducing FAX Utility 64
- Connecting to a Phone Line 64
- Connecting to DSL 66
- Checking the fax connection 67
- Setting Up Fax Features 68
- Setting up group dial entries 69
- Creating header information 70
- Sending Faxes 71
- Sending faxes by broadcasting 72
- Receiving Faxes 75
- Receiving faxes manually 76
- Receive a fax by polling 76
- Printing Reports 77
- Fax Mode Menu List 78
- Menu List of Control Panel 79
- Press x to see the menu 80
- Fax Mode 82
- Scan Mode 87
- Ink Cartridge Specifications 91
- Cartridges are Expended 94
- Windows Only) 97
- Replacing an Ink Cartridge 98
- For Windows 101
- For Mac OS X 101
- User’s Guide 102
- Replacing Ink Cartridges 102
- Using the control panel 104
- Cleaning the Print Head 105
- Aligning the Print Head 106
- Saving Power 109
- Cleaning the Product 110
- Transporting the Product 111
- Installing the software 113
- Uninstalling Your Software 114
- Computer 116
- Error Indicators 118
- Diagnosing the Problem 120
- Checking product status 121
- Paper Jams 123
- Open the scanner unit 124
- Open the ADF cover 125
- Preventing paper jams 127
- Print Quality Help 128
- Horizontal banding 129
- Incorrect or missing colors 129
- Blurry or smeared print 130
- Incorrect margins 131
- Printout has a slight slant 131
- Inverted image 132
- Blank pages print 132
- Printing is too slow 132
- Paper Does Not Feed Correctly 133
- The Product Does Not Print 134
- Important: 135
- Replacement 135
- Other Problem 137
- Troubleshooting for Scanning 138
- Using the button 139
- Problems When Feeding Paper 140
- Problems With Scanning Time 141
- Problems With Scanned Images 141
- Cannot scan the area you want 143
- Troubleshooting for Faxing 144
- Quality problems (receiving) 145
- Incorrect time 145
- Product Information 146
- Technical Specifications 147
- Printable area 148
- Scanner specifications 149
- Fax specifications 150
- Mechanical 151
- Electrical 152
- WF-2520/WF-2521/WF-2528 153
- WF-2530/WF-2531/WF-2538 153
- WF-2540/WF-2541/WF-2548 153
- Environmental 154
- Standards and approvals 154
- Interface 155
- Where To Get Help 157
- Help for Users in Europe 158
- Help for Users in Taiwan 158
- Help for Users in Australia 159
- Help for Users in Singapore 159
- Help for Users in Thailand 160
- Help for Users in Vietnam 160
- Help for Users in Indonesia 160
- Epson Hotline 161
- Epson Service Center 161
- Help for Users in Hong Kong 162
- Help for Users in Malaysia 162
- Help for Users in India 163
- Epson India Regional Offices: 164
- Helpline 164
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